At OKUP, we stand by the belief that comfort should come with quality you can count on. That’s why every OKUP chair includes a 8-Year Limited Warranty—designed to give you confidence, whether you're working or unwinding.
8-Year Limited Warranty
All OKUP office and recliner chairs are covered for 96 months from the date of delivery, protecting against defects in materials and workmanship under normal residential or office use.
What’s Covered
Structural parts: frame, base, arms, backrest.
Functional parts: gas lift, footrest, recline mechanism.
Electrical/motorized components.
Upholstery flaws due to manufacturing defects.
What’s Not Covered
Normal wear and tear, discoloration, or fading.
Damage from misuse, abuse, or unauthorized repairs.
Accidental damage, spills, or improper maintenance.
Products used in commercial or rental environments.
How to Make a Claim
If something isn’t right, we’re here to help.
Email us at service@okupfurniture.com with the following:
Your order number.
A short description of the issue.
Clear photos or videos showing the problem.
We’ll respond within 2 business days with the next steps. Depending on the issue, we may offer:
Replacement parts.
Repair instructions.
A full replacement or partial refund.
Frequently Asked Questions on Warranty and Service
See our FAQ page for answers on other topics.
Our Promise
Your chair should be the most dependable seat in your home or office. At OKUP, every stitch, mechanism, and detail is crafted to deliver long-lasting comfort and peace of mind.