At OKUP, we are committed to delivering your chair safely, swiftly, and with the utmost care. We currently offer free shipping to the US, UK, Canada, Australia.
Please note: Total Delivery Time = Processing Time + Shipping Time
We encourage you to review the shipping details below to better understand how and when your order will arrive.
Processing Time
It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.
Shipping Time
United States(excluding overseas territories and islands) :3–7 business days.
United Kingdom, Canada, Australia:14–28 business days.
Countries / regions that are not sure whether they can reach can contact us.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been placed successfully. However, before your order being shipped, we will try our best to help you to revise your shipping address.
So please make sure that your shipping address is right and if you have any question, please feel free to contact with us first, we will be very glad to help you solve the matter.
How do I track my order?
After your order being shipped, a tracking number will appear. You can track your order on our company's website with the tracking number provided.
Tracking link:https://okupfurniture.com/apps/tracktor/track
Please pay attention: It may take 48 to 72 hours for the tracking information to be updated and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please feel free to contact with us for more information.
Tax Rates and Charges
Sales Tax: Sales tax is applied to your order in accordance with the tax laws of the state or country to which the order is shipped. The applicable tax rate is determined based on the shipping address and the current tax laws.
VAT/GST: For customers in regions where Value Added Tax (VAT) or Goods and Services Tax (GST) is applicable, the tax will be calculated and applied to your order total. The rate and applicability vary by country and are based on the destination of the order.
Customs and Import Duties: International orders may be subject to customs and import duties upon arrival in the destination country. These charges are the responsibility of the customer and are determined by the customs agency of the destination country.
Failed Deliveries
OKUP is not responsible for failed deliveries due to:
Incorrect shipping information (address, phone number, recipient name)
Inaccessible or incomplete delivery addresses
Customer unavailability at time of delivery
If you notice incorrect details, please email service@okupfurniture.com as soon as possible before your order ships.
Delays & Peak Season
While we work with trusted carriers to deliver your order on time, occasional delays may occur due to:
Weather conditions
Customs inspections
Peak shopping periods or holidays
We appreciate your patience and will always do our best to keep you informed.