Yes, our office chairs are designed with adjustable lumbar support, seat height, armrests, and back tilt to support long hours of sitting.

We currently offer ergonomic office chairs and home leisure recliners designed for comfort, durability, and style.

Yes, our chairs require simple assembly. All necessary tools and instructions are included.

Most OKUP chairs support up to 420 lbs. Please refer to individual product pages for specific weight capacities.

Yes, our chairs come with smooth-rolling caster wheels that are safe for both carpet and hardwood surfaces.

Yes, you will receive an order confirmation email shortly after completing your purchase.

Our website currently supports PayPal, Visa, Mastercard, American Express, JCB, Diners Club.

If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Please contact us as soon as possible.

We currently offer free shipping on all orders to the following countries: United States (excluding overseas territories and islands), United Kingdom, Canada, Australia.

Once your order ships, you will receive a tracking number by email.

We ship directly from our U.S. warehouse for faster delivery.

Please note: Total Delivery Time = Processing Time + Shipping Time

Processing Time
It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.

Shipping Time
United States(excluding overseas territories and islands) :3–7 business days.

United Kingdom, Canada, Australia:14–28 business days.

Countries / regions that are not sure whether they can reach can contact us.

You have 30 days after delivery to request a return. Please contact our customer service before sending anything back.

Items must be in original condition and packaging. A 15% restocking fee will be deducted from your refund.

Returns without prior contact will not be accepted.

For full details, please refer to our [Returns & Exchanges Policy].

If the return/exchange is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Please note: We don’t accept packages that are returned directly without contacting us in advance.

We offer a 8-year limited warranty covering manufacturing defects.

Please contact us within 7 days of delivery with your order number and photos of the issue.

Our live customer support is available Monday to Friday, 7:00 AM – 4:00 PM PDT.

You can reach us via email at service@okupfurniture.com or call us at +1 (888) 823-6120.

No, you can check out as a guest, but creating an account allows you to track orders and save information.